RANCANG BANGUN DAN EVALUASI AWAL SISTEM DIGITAL LAYANAN HUNIAN KAMPUS BERBASIS WEB DALAM MENDUKUNG EFISIENSI OPERASIONAL DAN KUALITAS LAYANAN PENDIDIKAN
DOI:
https://doi.org/10.34125/jmp.v11i2.1948Keywords:
Layanan Hunian, Sistem Digital, Kepuasan Penghuni, Hunian Kampus, Sistem InformasiAbstract
Objective: This study aims to design and conduct an initial evaluation of a web-based digital campus residential service system at Andalas Residence, Universitas Andalas, as part of efforts to improve operational efficiency and educational support service quality in higher education. Methods: This applied research used a mixed-methods approach. Qualitative data were collected through in-depth interviews and observations to identify service problems, while quantitative data were obtained through a resident satisfaction questionnaire using a five-point Likert scale (n=100) as baseline data prior to system implementation. Results: The main problems in campus residential services were low responsiveness (mean=2,7) and reliability (mean=2,9), caused by non-integrated manual systems. A web-based digital residential service system was developed integrating residential administration, real-time complaint reporting, facility monitoring, and an operational dashboard for management. Functional testing shows that the system performs all main functions according to operational requirements. Novelty: The novelty of this study lies in evaluating an integrated digital campus residential service system from the perspective of educational support service management rather than solely from a technical information systems perspective.
References
Al-waeli, W. S. N., & Hassan, N. B. (2022). Student Complaint Management System. Applied Information Technology and Computer Science. https://publisher.uthm.edu.my/periodicals/index.php/aitcs/article/view/2440
Alemu, A. (2023). Assessing service quality in tertiary education using adapted SERVQUAL scale. Cogent Education. https://doi.org/10.1080/2331186X.2023.2259733
Anis, N. F., & Mohd Safar, N. Z. (2022). Web-Based Hostel Management System for Sekolah Menengah Agama Parit Sulong. Applied Information Technology & Computer Science. 3(1), 279–291.
Anwar, C., Septiani, D., & Riva’i, F. A. (2024). Implementation Of Curriculum Management Of Tahfidz Al-Qur’an at Al-Qur’an Islamiyah Bandung Elementary School. INJIES: Journal of Islamic Education Studies, 1(2), 91–96. https://doi.org/10.34125/injies.v1i2.11
Ayuba, J. O., Abdullateef, L. A., & Mutathahirin, M. (2025). Assessing the Utilization of Information and Communication Technology (ICT) Tools for Teaching Secondary Schools Islamic Studies in Ilorin, Nigeria. JERIT: Journal of Educational Research and Innovation Technology, 2(1), 28–37. https://doi.org/10.34125/jerit.v2i1.22
Baroud, N., Alouzi, K., Elfzzani, Z., Ayad, N., & Albshkar, H. (2024). Educators’ Perspectives on Using (AI) As A Content Creation Tool in Libyan Higher Education: A Case Study of The University of Zawia. JERIT: Journal of Educational Research and Innovation Technology, 1(2), 61–70. https://doi.org/10.34125/jerit.v1i2.12
Dangaiso, P., Makudza, F., & Hogo, H. (2022). Modelling perceived e-learning service quality, student satisfaction and student loyalty: A higher education perspective. 9(1).
Darwin, W., Zulfadli, Z., Yuliady, I., Jusmardi, J., & Deswina, M. (2023). Designing Web-Based Mess and Dormitory Booking Applications. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., GalaDwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., Eirug, A., G, M. D. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2019.08.002
Eweoya, I., Awoniyi, A., & Adeniyi, O. (2025). Development of Web-Based Hostel Management System. British Journal of Computer Networking and Information Technology, 8(1), 40–41. https://doi.org/10.52589/BJCNIT-45VTYPQO
Fadli, M., Iskandar, M. Y., Darmansyah, D., J, F. Y., & Hidayati, A. (2024). Development of Interactive Multimedia Use Software Macromedia Director for Learning Natural Knowledge in High School. JERIT: Journal of Educational Research and Innovation Technology, 1(1), 12–19. https://doi.org/10.34125/jerit.v1i1.2
Ferryanto, I. A., Ruswanti, D. R., & Susilo, D. (2025). Design and Development of a Web-Based Boarding House Information System. JOMLAI: Journal of Machine Learning and Artificial Intelligence, 149–156. https://doi.org/10.55123/jomlai.v4i3.6486
Hidayati, E., & Hutagaol, B. A.-R. (2025). An Analysis of Hasan Hanafi’s Tafsir Method: Hermeneutics as An Interpretative Approach. INJIES: Journal of Islamic Education Studies, 2(1), 39–48. https://doi.org/10.34125/injies.v2i1.22
Indayani, I., Masriah, I., & Utaminingsih, S. (2025). Implementasi transformasi digital dalam membangun budaya literasi digital guru di SMP PGRI Kecamatan Pondok Labu Jakarta Selatan. Jurnal Manajemen Pendidikan, 2772–2780. https://doi.org/10.34125/jmp.v10i4.1312
Iskandar, M. Y., Nugraha, R. A., Halimahturrafiah, N., Amarullah, T. A. H., & Putra, D. A. (2024). Development of Android-Based Digital Pocketbook Learning Media in Pancasila and Citizenship Education Subjects For Class VIII SMP . JERIT: Journal of Educational Research and Innovation Technology, 1(2), 51–60. https://doi.org/10.34125/jerit.v1i2.13
Khofi, M. B., & Santoso, S. (2024). Optimize the Role of The State Islamic High School (MAN) Bondowoso Principal in Promoting Digital-Based Learning. JERIT: Journal of Educational Research and Innovation Technology, 1(2), 91–102. https://doi.org/10.34125/jerit.v1i2.7
Latupeirissa, Y., Dewi, N. L. Y., Prayana, I. K. R., Srikandi, M. B., Ramadiansyah, S. A., & Pramana, I. B. G. A. Y. (2024). Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives. 16(7).
Madzkuri, M. R., Bahrani, B., & Nisa, R. A. (2025). Pemanfaatan teknologi digital oleh guru dalam pembelajaran sebagai upaya penjaminan mutu di SMPN 39 Samarinda. Jurnal Manajemen Pendidikan, 10(1), 205–214. https://doi.org/10.34125/jmp.v10i1.404
Ma’sum, A. H., & Purnomo, M. S. (2024). Effective Communication Strategies for Private Schools to Address the Controversy of High-Paying Education. JERIT: Journal of Educational Research and Innovation Technology, 1(2), 103–111. https://doi.org/10.34125/jerit.v1i2.15
Mubarok, M. R., & Safaat, S. (2025). Peran sistem manajemen informasi dalam meningkatkan efektivitas pengelolaan pendidikan Islam di era digital. Jurnal Manajemen Pendidikan, 10(4), 2079–2090. https://doi.org/10.34125/jmp.v10i4.1079
Mudijono, M., Halimahturrafiah, N., Muslikah, M., & Mutathahirin, M. (2025). Harmonization of Javanese Customs and Islamic Traditions in Clean Village. INJIES: Journal of Islamic Education Studies, 2(1), 10–18. https://doi.org/10.34125/injies.v2i1.15
Nugraha, M. K., Wibowo, N. C., & Mukhlis, I. R. (2025). Design and development of the boarding house management information system (SIMKO) using Laravel with agile methodology. Jurnal Manajemen Pendidikan. https://doi.org/10.34125/jmp.v10i3.926
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Pratama, W., & Nasution, D. (2024). Web-based system integration in digital transformation of bureaucracy and company management using agile methods. Journal of Information Technology, Computer Science and Electrical Engineering. https://doi.org/10.61306/jitcse.v1i3.122
Ruswiansari, M., & Kusumah, F. S. (2024). Secure communication ECC-based between IoT device and server. INVOTEK: Jurnal Inovasi Vokasional Dan Teknologi, 24(1), 1–12. https://doi.org/10.24036/invotek.v24i1.1166
Wong, P. L., & Mahdin, H. (2022). Design and development of online hostel management system to improve application and management process. Applied Information Technology & Computer Science.
Zhu, K., & Vogel, D. (2023). The interactive system framework: A service-dominant logic perspective. Journal of Strategic Information Systems. https://doi.org/10.1016/j.jsis.2023.101791
