ANALISIS LITERATUR TENTANG MEDIA SOSIAL SEBAGAI ALAT DUKUNG KONSELING : TINJAUAN SYSTEMATIC LITERATURE REVIEW (SLR) TERHADAP PEMANFAATAN DIGITAL DALAM LAYANAN BIMBINGAN KONSELING DI SEKOLAH
DOI:
https://doi.org/10.34125/jmp.v11i2.2154Keywords:
Media Sosial, Bimbingan dan Konseling, Konseling Online, Systematic Literature ReviewAbstract
This study aims to analyze the utilization of social media as a supporting tool in guidance and counseling services through a Systematic Literature Review (SLR) approach. The study uses data from 23 relevant scientific articles published between 2021 and 2026, sourced from Google Scholar and Scopus databases. The analysis process was carried out through stages of identification, selection, and data synthesis, supported by bibliometric analysis using VOSviewer to map research trends and topic relationships. The results show that social media plays a significant role in supporting guidance and counseling services, particularly in improving accessibility, flexibility, and students’ openness in counseling services, as well as encouraging the transformation of counseling services toward digital-based services. However, its implementation still faces challenges, including technological access gaps, limited counselor competence, and ethical and privacy issues. The novelty of this study lies in the SLR approach, which is able to synthesize comprehensive findings by integrating three main aspects: effectiveness, challenges, and strategies. These findings are expected to serve as a foundation for the development of more systematic and relevant digital-based guidance and counseling services.
References
Ashcroft, R., Sur, D., Greenblatt, A., & Donahue, P. (2022). The Impact of the COVID-19 Pandemic on Social Workers at the Frontline: A Survey of Canadian Social Workers. British Journal of Social Work, 52(3), 1724–1746. https://doi.org/10.1093/bjsw/bcab158
Azubuike, O. B., Adegboye, O., & Quadri, H. (2021). Who gets to learn in a pandemic? Exploring the digital divide in remote learning during the COVID-19 pandemic in Nigeria. International Journal of Educational Research Open, 2(December 2020), 100022. https://doi.org/10.1016/j.ijedro.2020.100022
Banks, S., Cai, T., de Jonge, E., Shears, J., Shum, M., Sobočan, A. M., Strom, K., Truell, R., Úriz, M. J., & Weinberg, M. (2020). Practising ethically during COVID-19: Social work challenges and responses. International Social Work, 63(5), 569–583. https://doi.org/10.1177/0020872820949614
Boonstra, A., Simons, E., Klaassen, R. M. C., Mil, N. H. G., Boonstra, N., Winter, R. F. P. De, Amelsvoort, T. A. M. J. Van, & Leijdesdorff, S. M. J. (2026). Youth supporting youth online : A content analysis of peer counselling at the online chat of @ ease. Internet Interventions, 44(August 2025), 100940. https://doi.org/10.1016/j.invent.2026.100940
Cahyani, L., & Herdi, H. (2023). Penggunaan Media Sosial Instagram Untuk Mengembangkan Kematangan Karir Peserta Didik Kelas Xii Di Sekolah Menengah Atas. Jurnal Mahasiswa BK An-Nur : Berbeda, Bermakna, Mulia, 9(2), 242. https://doi.org/10.31602/jmbkan.v9i2.11163
Chen, W. C., Chan, H. Y., Sung, Y. H., Chen, P. L., Hung, Y. F., Huang, K. C., & Hsu, S. Sen. (2023). Therapists’ practical implementation and preparation of online counseling in the post-pandemic era. Current Psychology, 42(34), 30548–30560. https://doi.org/10.1007/s12144-023-04614-0
Greenidge, T., Smith-Adcock, S., Cakmakci, H., & Su, Y.-W. (2023). A Transcendental Phenomenology of School Counselors’ Lived Experiences Transforming Remote Counseling Services During the COVID-19 Pandemic. Professional School Counseling, 27(1), 1–12. https://doi.org/10.1177/2156759x231161524
Higuera-Lozano, I., Uusimäki, V., Pitkänen, T., Denayer, E., Dewaele, A., Felvinczi, K., Goossens, L., Kaló, Z., Rényi, M., & Cabello, M. (2025). Exploring the Characteristics of Online Counseling Chat Services for Youth in Europe: Web Search Study. JMIR Mental Health, 12. https://doi.org/10.2196/67949
Jaber, F., & Al-Hroub, A. (2023). School counselors’ perceptions of virtual counseling in Lebanon: A qualitative study. Frontiers in Psychology, 13(January). https://doi.org/10.3389/fpsyg.2022.1083644
Karaman, M. A., Eşici, H., Tomar, İ. H., & Aliyev, R. (2021). COVID-19: Are School Counseling Services Ready? Students’ Psychological Symptoms, School Counselors’ Views, and Solutions. Frontiers in Psychology, 12(March), 1–14. https://doi.org/10.3389/fpsyg.2021.647740
Kelly, M. S., Benbenishty, R., Capp, G., Watson, K., & Astor, R. (2021). Practice in a Pandemic: School Social Workers’ Adaptations and Experiences During the 2020 COVID-19 School Disruptions. Families in Society, 102(3), 400–413. https://doi.org/10.1177/10443894211009863
Kurniawati, L., & Utama, A. A. (2022). DAMPAK PENGGUNAAN MEDIA SOSIAL YOUTUBE TERHADAP PERILAKU NEGATIF ANAK (Studi Kasus pada SDN 2 SUMBAWA). Jurnal Ilmiah Mandala Education, 8(2), 1402–1409. https://doi.org/10.36312/jime.v8i2.3161
Lu, J., Wang, X., Fei, L., Chen, G., & Feng, Y. (2024). Effects of social media empowerment on COVID-19 preventive behaviors in China. Information Technology and People, 37(2), 753–792. https://doi.org/10.1108/ITP-05-2022-0412
Nur Hidayat, N. A. S., Septian, R. N., & Herlambang, Y. T. (2024). Sosial Media dalam Masyarakat sebagai Konsep Nyata Determinisme Teknologi. UPGRADE : Jurnal Pendidikan Teknologi Informasi, 1(2), 73–80. https://doi.org/10.30812/upgrade.v1i2.3715
Pace, C. S., Usai, M. C., Bizzi, F., Minetto, P., Alcetti, A., & Zanobini, M. (2022). Psychological Counseling Service “Together” at University of Genoa: Students’ Psychological Profile in Pre and Post Pandemic. Frontiers in Psychology, 13(May), 1–7. https://doi.org/10.3389/fpsyg.2022.898530
Rangkuti, M. N. K., Nurhasyifa, N., Nurhaida, Nasution, P. N., & Wahyuni, S. (2025). Peranan Bimbingan Konseling dalam Perkembangan Sosial Peserta Didik di Sekolah Desa Timbang Lawan. Jurnal Pema, 5(1), 171–182.
Rarey, F., Thomas, J., Berghöfer, A., Kuchinke, L., Meinlschmidt, G., Rummel-Kluge, C., Wundrack, R., & Ziegler, M. (2024). The association of socioeconomic status with the success of chat-based online counseling for children and youth: A latent change score modeling approach. Internet Interventions, 37(May). https://doi.org/10.1016/j.invent.2024.100753
Savitz-Romer, M., Rowan-Kenyon, H. T., Nicola, T. P., Alexander, E., & Carroll, S. (2021). When the Kids Are Not Alright: School Counseling in the Time of COVID-19. AERA Open, 7(1), 1–16. https://doi.org/10.1177/23328584211033600
Singh, M. I., Doyle, K., & Wobbe-Veit, L. (2021). Social Work Field Education: Harnessing Technology to Connect Social Work Education and Practice During COVID-19. International Journal for Digital Society, 12(1), 1695–1699. https://doi.org/10.20533/ijds.2040.2570.2021.0211
Teriba, A., & Dawson, D. (2024). Expanding High School Counseling in a Social Media World: Improving Student and Community Well-Being. Psychological Reports, 127(2), 807–826. https://doi.org/10.1177/00332941221129138
Vornholt, P., & de Choudhury, M. (2021). Understanding the role of social media–based mental health support among college students: Survey and semistructured interviews. JMIR Mental Health, 8(7). https://doi.org/10.2196/24512
Watson, K. R., Capp, G., Astor, R. A., Kelly, M. S., & Benbenishty, R. (2022). “We Need to Address the Trauma”: School Social Workers′ Views About Student and Staff Mental Health During COVID-19. School Mental Health, 14(4), 902–917. https://doi.org/10.1007/s12310-022-09512-7
Zubaidah, Lisnawati, Anggie Resa Safitri, M. Aidil Yasin, A. R. L. (2024). Pemanfaatan Media Sosial Sebagai Sarana Layanan Informasi Dalam Bimbingan Dan Konseling. Prosiding Konseling Kearifan Nusantara (KKN), 3, 177.
