PENGARUH KUALITAS PELAYANAN AKADEMIK, BIAYA PENDIDIKAN DAN LINGKUNGAN SEKOLAH TERHADAP KEPUASAN SISWA DI SMK PGRI 1 SEMARANG
DOI:
https://doi.org/10.34125/jmp.v11i3.2629Keywords:
Kualitas pelayanan akademik, biaya pendidikan, lingkungan sekolah, kepuasan siswaAbstract
This study was conducted to analyze the influence of academic service quality, tuition fees, and the school environment on student satisfaction at SMK PGRI 1 Semarang. The study employed a quantitative approach using an associative method to determine the relationships and influences among the research variables. The population in this study consisted of 340 students at SMK PGRI 1 Semarang, comprising students in grades 10, 11, and 12. The sample was determined using the Slovin formula with a 5% margin of error. As a result, a sample of 184 respondents was selected using proportional random sampling. This study involved several stages, including the development of research instruments, data collection conducted through observation, documentation, and the distribution of questionnaires using a Likert scale, followed by data processing and analysis. The data analysis techniques used included validity testing, reliability testing, descriptive statistical analysis, classical assumption testing, multiple linear regression analysis, hypothesis testing (t-test and F-test), and the coefficient of determination (R²) using IBM SPSS Statistics 25. The results of the study indicate that the quality of academic services, tuition fees, and the school environment have a positive and significant effect on student satisfaction, both individually and collectively. The significance value for the academic service quality variable is 0.001, for tuition costs 0.000, and for the school environment 0.000.
References
Assyahri, W., & Mardaus, M. (2023). Pengaruh Kualitas Pelayanan Akademik terhadap Kepuasan Mahasiswa Universitas Negeri Padang. Jurnal Manajemen Dan Ilmu Administrasi Publik (JMIAP), 5(3), 239–247. https://doi.org/10.24036/jmiap.v5i3.638
Astari, N., & Tanjung, Y. (2024). Pengaruh Kualitas Pendidikan, Biaya Pendidikan dan Lokasi Terhadap Kepuasan Siswa pada SMK Swasta PAB 8 Sampali. Education Achievement: Journal of Science and Research, 6(1), 79–91. https://doi.org/10.51178/jsr.v6i1.2282
Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25 (9th ed.). Badan Penerbit Universitas Diponegoro (UNDIP).
Hasanah, S., Syahrudin, H., & U, H. (2022). Pengaruh Biaya Pendidikan dan Disiplin Belajar terhadap Prestasi Belajar Siswa MTS Al-Husna Pontianak Utara. Jurnal Pendidikan Dan Pembelajaran Khatulistiwa, 11(9), 1194–1207. https://doi.org/10.26418/jppk.v11i9.57733
Kotler, P., & Keller, K. L. (2009). Manajemen Pemasaran (13th ed.). Erlangga.
Kotler, P., & Keller, K. L. (2016). Manajemen Pemasaran. In: Manajemen Pemasaran. In Edisi Millenium, Jilid 1 (13th ed., Vol. 1, Issue 2). Erlangga.
Mahapatra, S. S., & Khan, M. S. (2007). A neural network approach for assessing quality in technical education: An empirical study. International Journal of Productivity and Quality Management, 2(3), 287–306. https://doi.org/10.1504/IJPQM.2007.012451
Margiyanti, I., & Maulia, S. T. (2023). Kebijakan Pendidikan Implementasi Program Wajib Belajar 12 Tahun. Jurnal Pendidikan Dan Sastra Inggris, 3(1), 199–208. https://doi.org/10.55606/jupensi.v3i1.1509
Mulyono. (2010). Konsep Pembiayaan Pendidikan (Vol. 01, Issue 04). Ar-Ruzz Media.
Nauraida, I. D., Sobri, A. Y., & Sultoni Sultoni. (2024). Pengaruh Sarana Prasarana dan Mutu Layanan Pendidikan terhadap Kepuasan Siswa Madrasah Tsanawiyah se-Kota Blitar. JAMP: Jurnal Administrasi Dan Manajemen Pendidikan, 7(3), 293–316. http://journal2.um.ac.id/index.php/jamp/
Nurnaifah, I. I., & Razzaq, A. (2022). Pengaruh Pemanfaatan Media Microsoft PowerPoint Terhadap Hasil Belajar Fisika. Al-Irsyad Journal of Physics Education, 1(1), 29–41. https://doi.org/10.58917/ijpe.v1i1.9
Pakpahan, A. B., & Adhitya, W. R. (2023). Pengaruh Biaya Pendidikan, Lokasi Dan Kualitas Pelayanan Terhadap Kepuasan Siswa Pada Smk Pab 2 Helvetia. Jurnal Ekonomi, Bisnis Dan Manajemen, 2(2), 71–84. https://doi.org/10.58192/ebismen.v2i2.791
Pujiati, H., Widana, I. D. K. K., & Yusnaldi, Y. (2024). Pengaruh Citra Merek, Biaya Pendidikan Dan Kualitas Layanan Terhadap Kepuasan Orang Tua Siswa. Kompleksitas : Jurnal Ilmiah Manajemen, Organisasi Dan Bisnis, 13(2), 68–79. https://doi.org/10.56486/kompleksitas.vol13no2.657
Sanusi, A. (2017). Metodologi penelitian bisnis. Salemba Empat.
Saputri, N., Nadiya, & Amelia. (2023). Pengaruh Kinerja Dosen, Kualitas Pelayanan Akademik, dan Fasilitas Belajar Terhadap Kepuasan Mahasiswa Fakultas Ekonomi Universitas Muhammadiyah Aceh. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(5), 2268–2277. https://doi.org/10.35870/jemsi.v9i5.1582
Sholihah, S. M., Aditiya, N. Y., Evani, E. S., & Maghfiroh, S. (2023). Konsep Uji Asumsi Klasik Pada Regresi Linier Berganda. Jurnal Riset Akuntansi Soedirman, 8, 102–110. https://doi.org/10.32424/1.jras.2023.2.2.10792
Silviani, S., Badawi, B., & Widiana, C. F. (2025). Pengaruh Lingkungan Sekolah, Fasilitas, dan Layanan Administrasi Terhadap Kepuasan Siswa SMKS Yami Waled Kabupaten Cirebon. Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis, 5(1), 574–584. https://doi.org/10.55606/jaemb.v5i1.7544
Slameto. (2010). Belajar dan Faktor-faktor yang Mempengaruhinya (Edisi Revi). Rineka Cipta.
Subandi, S., & Hamid, M. S. (2021). Student Satisfaction, Loyalty, and Motivation As Observed From the Service Quality. Journal of Management and Islamic Finance, 1(1), 136–153. https://doi.org/10.22515/jmif.v1i1.3552
Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (Edisi Kedu). Alfabeta.
Susilawati, A. D., & Subroto, S. (2022). KEPUASAN MAHASISWA ( Studi Kasus Pada Mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Pancasakti Tegal ). Jurnal Ekobis: Ekonomi, Bisnis & Manajemen, 12, 4–7. https://doi.org/https://doi.org/10.37932/j.e.v12i2.598
Tjiptono, F. (2014). Pemasaran Jasa: Prinsip, Penerapan dan Penelitian. Andi.
Tjiptono, F. (2016). Service, quality & satisfaction. Andi Offset.
Triwijayanti, N., Sanoto, H., & Paseleng, M. (2022). Pengaruh Kualitas Layanan Pendidikan, Budaya Sekolah, Citra Sekolah Terhadap Kepuasan Orang Tua. Scholaria: Jurnal Pendidikan Dan Kebudayaan, 12(1), 74–80. https://doi.org/https://doi.org/10.24246/j.js.2022.v12.i1.p74-80
